As every team or project, virtual work also requires performance indicators. These indicators need to be followed during the execution, to correct any problems that may be found, and after completion in case it’s a temporary task.
To define a KPIS you need to know:
- What’s is going to be measured;
- Who’s going to do it;
- When it will be done;
- How you are doing it;
- And what is your goal.
Project KPIs are usually focused on time, scope, price and quality values but, for teams, other types of indicators can be used, as:
- Team availability;
- Team satisfaction with the project and feedback;
- Communication quality.
According to my research, the main challenges for virtual teams are goals definition and skills, therefore, I suggest the use of the following indicators:
- Team skills;
- Satisfaction of the team with training system;
- Quality of goals and roles definition;
- Satisfaction of the team with goals and roles definition.
It’s important when defining KPIs to create a link between common problems ans what’s measured, to improve your controls, working these points with your team.